Total Customer Support -YASKAWA Comprehensive Service
One robot or hundreds, YASKAWA is always committed to Complete Customer Satisfaction for every customer at each stage of the product life cycle.
YASKAWA India has built and will continue to develop Customer Service Network to ensure that products constantly operate in top condition and contribute to high productivity.
Conforming to the spirit of ”360 Degree TOTAL SOLUTION SUPPORT“, YASKAWA provides services & replacement parts throughout the entire product lifecycle.
Our support program provides around the clock assistance, 24 hours a day, seven days a week, as customer satisfaction is our top priority!
In an emergency, we know that time is of the highest value, to provide you with value-added services to minimize the down time, online consultation function supports you with your integration and engineering solution queries.
Experienced engineers quickly respond to customers’ questions and requests for service.
During emergency situations you’ll receive:
- Priority case handling
- Personal support backed by a fast and competent network of specialists
- Unique ticket code for the requests
- Ticket updates via Email and SMS
We also provide highly advanced service portal where customers can raise queries.
Service Quick https://service.yaskawaindia.in/
While YASKAWA Robots are highly reliable, you may still require rapid, on-site support for programming, maintenance, repairs, and system audits.
Our highly trained field Service Engineers are strategically located throughout the India to ensure reliable long-term Robot and Robot system performance.
- High first-time fix rate.
- Scheduled maintenance packages tailored to each customer’s needs
- Grease analysis and torque sampling
YASKAWA India warehouse with spare parts stock
Our Annual & Preventative Maintenance program provides support and around-the-clock assistance, 24 hours a day, 7 days a week.
- Checking Controller Health
- Checking Manipulator health
- Checking Grease exchange/Replenishment
- Measurement of the iron powder concentration
- Checking & Cleaning of MotoWeld
- Depressurizing after Grease exchange (Dry run)
YASKAWA Academy offers different Robotics training courses including Basic Programming, Advanced Programming, Maintenance, and Customized Training. In line with industrial roadmap for Industrial Automation, YASKAWA India offer solutions backed by an industry-leading line-up of products addressing towards the requirement from variant industries. Yaskawa recognised the needs and demands from customers to train and equip their employees with the right skills.
We provide standard training courses for manufacturing engineers and maintenance engineers all contribute to maximising production and profitability.
Understanding basic principles and safe operation boosts confidence and customer feedback has indicated a positive motivational effect leading to increased productivity.
Training Locations:
YASKAWA India offers the training courses at our premises in Gurugram, Chennai, Pune, Gujarat, and Bengaluru, through classroom sessions, machining demonstration and workshop exercises.
For larger operations teams, YASKAWA can meet personalized training needs at their own facilities, if required.
Because YOUR SUCCESS is our MOTIVATION!
Our repair services cover Programming Pendant & WPS Repairing.
Whether your product is under warranty or out of warranty, our repair experts are trained to take corrective action and provide recommendation to adapt to your individual requirements. Our repair team will help you to evaluate your products before performing any repair work, so you’re guaranteed to repair what is necessary. This will keep costs as low as possible resulting in the best service for the best price.
Features and Benefits:
- Minimize machine downtime
- Repair and failure investigation and testing
- Quick, reliable, and cost efficient
We do provide retrofit solution of industrial robots, which means no need to change robot hardware, wiring, vision system, or end effector. We will do robotic controls upgrade and simply replace the old controls unit with a modern one.
How Does Our Robot Retrofit Solution Work?
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Describe your application
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Provide robot model
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We will provide budgetary pricing
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We will provide exact price to retrofit the robot
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We will build the cabinet and ship all items to you
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Program the robot: We will assist onsite
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Success: Robot in production
Teach Pendant Repairing
Teach pendants can be very expensive to replace. Our Pendant repair process is probably a little different than the others you have researched. We do our best to extending the life of your capital investment can result in higher levels of productivity and profitability.
We offer In-house Teach Pendants repairing of NX100, DX100, and DX200 & YRC1000.
We will get you a quote once it’s evaluated.
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We have YASKAWA proprietary automated test equipment enabling highest degree of diagnostic accuracy at PCB levels. This offers unmatched superiority over others.
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Our huge component level inventory of Genuine Original Parts ensures longevity of repairs and delivers highest MTBF.
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Six Months Warranty for Repair Parts.
WPS Repairing
In the unlikely event that a welding system malfunctions, Yaskawa offers fast and dedicated assistance. Yaskawa experts from our repair service provide efficient support – either at the customer’s premises, at Yaskawa site or in the specialist Repair Centre Japan depending on the situation.
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Testing of the welding system and all its components to diagnose the fault.
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Preparation of a cost estimate.
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Execution of a test weld.
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Finally, a safety inspection of the welding system is carried out.
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Once the safety inspection is complete, a test label is affixed to the system.
YASKAWA robot is at the heart of your existing production line. That is why we do our utmost to ensure that you enjoy the assurance of reliable production. Our overhaul program is designed to offer you this Ultimate assurance.
Manipulator & Controller Overhauling
After many years of operation, mechanisms start to wear down by nature. This common situation, however, can lead to a critical break-down and result in a cost-demanding repair. What can stop the machines from wearing down and failing? The answer is overhauling of the MANIPULATOR & CONTROLLER.
“When Required: At 36000 Servo Hours Your robot is overhauled in-house at YASKAWA”
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Manipulator Overhauling |
Controller Overhauling |
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Inspection of all necessary bearings and gear units |
Inspection of all wearing parts such as fans and ventilators |
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Grease analysis |
Cable and PP replacement or repair |
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Harness analysis |
Software and hardware diagnosis |
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ABS data calculation and robot Calibration |
Optional software update |
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Manipulator Battery Test |
Controller Battery Test |
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24-hour test run |
24-hour test run |
Benefits of Overhauling:
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Cost-effective
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Extended life length
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Increased performance
Stages of Robot Overhauling:
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Inspection
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Disassembly
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Repair
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Reassembly
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Testing
Wrist-Unit Overhauling
Yaskawa provides the facility of wrist unit overhauling specially for paint Robots to prevent the breakdown caused by backlash in wrist gears
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Adjustment of backlash within the permissible limit
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Cleaning of paint fumes from wrist
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Removal of play between gears
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Prevents premature breakage of gears of wrist
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Keeps the gears running smooth
- AHMEDABAD
FF -19, First Floor, Vraj Valencia,
Behind Mahindra Show Room,
Nr. Kargil Petrol Pump, S G Highway,
Sola, Ahmedabad – 380060,
Gujarat, India.
- BANGALORE
- CHENNAI
- GURUGRAM & H.O
- PUNE
Plot no. 3B+3Part-1/2, D-1 Block, Akrudi Industrial Estate, M.I.D.C.Chinchwad, Pune (Maharashtra) – 411019