YASKAWA is always committed to Complete Customer Satisfaction for every customer at each stage of the product life cycle.
YASKAWA India has built and will continue to develop Customer Service Network to ensure that products constantly operate in top condition and contribute to high productivity.
Conforming to the spirit of ”360 Degree TOTAL SOLUTION SUPPORT“, YASKAWA provides services & replacement parts throughout the entire product lifecycle.
Our support program provides around the clock assistance, 24 hours a day, seven days a week, as customer satisfaction is our top priority!Download Brochure
Our motivated and highly qualified Technical Support engineers have extensive experience and product knowledge and give technical support for all YASKAWA equipment by telephone, or e-mail.
Whether you need to locate a spare part, solve a problem by modifying a drive’s settings or troubleshoot a machine breakdown, our Technical Support Team will assist you. The Technical Support Team operates 24 X 7 and you may reach us at 1800-102-3699 or can raise a Technical support call using our Service portal service.yaskawaindia.in.
The life cycle of a machine begins with the installation and commissioning and continues with servicing and maintenance. It can include inspections, repairs, corrective maintenance, or even the replacement of the machine or parts of it. Ideally, it will last many years or even decades – a period in which you need to be able to rely utterly on the operational reliability of your machines.
YASKAWA India caters to this need by offering an On-Site service for all phases of the product life cycle. This may include installation, commissioning, servicing, repair, or replacement of parts in the event of the machine breakdown. Our highly trained engineers backed by our professional logistics team can generally be on your location within 24 hours from the order being placed.
Servicing, maintenance, and upkeep are fundamental to the optimal operation of your machinery. Should your equipment break down or malfunction , YASKAWA provides its support through its extremely motivated team of professionals highly experienced in repairing machinery and equipment. Our training programs ensures that our team is constantly up-to-date with the very latest technology and automation systems.
We work exclusively with original YASKAWA parts and have warehouses at Bengaluru and Delhi allowing easy availability of spare parts, enabling us to keep repair times short, minimizing costly downtime. After each repair, we conduct a multi-point testing process for commissioning. Our services also include warranty extensions, high priority repairs, extensive repair reports, and on-site troubleshooting to investigate problems occurring in machinery.
At Bengaluru and Delhi, in addition to the drives, motors, and controllers, we also stock a wide variety of spare parts to cater for all eventualities. If there is a need for a spare part or a product, we offer a broad variety of types, power ranges, and specifications to ensure that spares are often available from stock at short notice.
By using standard and special transportation services, our customers can decide how and when the spare should be delivered. For machine manufacturers or large users of YASKAWA products, customer’s own spares stock can be kept to a minimum by special programs such as exchange or lease.
Yaskawa provides Panel solutions to customers which are developed by an experienced team. The highly trained engineers provide customized design solutions based on customer requirements in accordance with IEC 61800 Standards. We have the necessary breadth of expertise to make maximum use of the versatile nature of our products. We also, modernize old systems which are no longer feasible for technical or economic reasons and optimize them with the latest advancements in technology.
By linking with the smartphone app DriveWizard Mobile, customers can quickly access the product information of the inverter and shorten the adjustment time. Backing up parameter settings and maintenance information in the cloud makes it easier to recover from problems and manage products more efficiently. Know more (yaskawaindia.in/drive-cloud).
GLOBAL SUPPORT ON A LOCAL LEVEL… WHEREVER YOU ARE, WHENEVER YOU NEED IT…
As a machine builder, you can now benefit from the new service support of YASKAWA that will benefit you economically and could help to bolster your reputation for reliability in the marketplace. Service can be expensive enough in the short term, but the damage done to your reputation can be costlier still if attention to service is not given promptly.
YASKAWA has developed a comprehensive service that fully protects you and your customers, wherever they are located in the world. The service deploys the vast knowledge, skill, resources, and quality of the world’s biggest drives manufacturer, providing a global network of after-sales support for YASKAWA branded AC inverters and servo products. Take the opportunity to remove your service headaches, and let a globally renowned expert take responsibility for the aftercare.
YASKAWA India Pvt Ltd.
#17/A, 2nd Main, Electronic City, Phase – I, Hosur Road,
Bengaluru – 560 100, India
+91 80 4244 1900
+91 80 4244 1901
For General Info: email@example.com
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