Failure diagnosis The primary failure diagnosis shall be performed by your company as a rule. By your company’s request, however, we or our service sector can execute the work for your company for pay. In such a case, if the cause of the failure is in our side, the work is free. Repair When a failure occurred, repairs, replacement, and trip to the site for repairing the product shall be free of charge. However, the following cases have to be paid. Cases of failure caused by inappropriate storing, handling, careless negligence, or system design errors performed by you or your customers. Cases of failure caused by a modification performed by your company without our approval. Cases of failure caused by using the product beyond the specification range. Cases of failure caused by force majeure such as natural disaster and fire. Cases in which the warranty period has expired. Cases of replacement of consumables and other parts with limited service life. Cases of product defects caused by packaging or fumigation processing. Cases of malfunction or errors caused by programs created by you using DriveWorksEZ. Other failures caused by reasons for which Yaskawa is not liable. The services described above are available in Japan only. Please understand that failure diagnosis is not available outside of Japan. If overseas after-sales service is desired, consider registering for the optional overseas after-sales service contract. Exception of Guaranteed Duty Lost business opportunities and damage to your property, including your customers and other compensation for work, is not covered by the warranty regardless of warranty eligibility, except when caused by product failure of Yaskawa products.
